Refund policy

Last updated: October 6, 2026

30-day return requests

You may request a return within 30 calendar days of the date your order is delivered. For a change-of-mind return, the set must be complete, unused and in its original packaging, with proof of purchase or your order number. The return applies to the complete set, not individual pieces.

How to request a return

Email compranexo.store@gmail.com with your order number and the reason for your request. Please contact us before sending anything back. We will provide the return instructions and exact return address. Do not send a return to a supplier or to the sender address on the parcel unless we have specifically confirmed that address.

Contacting us within the 30-day window preserves your request while we provide instructions. Keep proof of postage and use a tracked service.

Return costs

For a change of mind, you pay the return shipping cost. Returns from the United States require international shipping and may cost more than a domestic return. Obtain a carrier quote after receiving our return instructions and before mailing the set. We do not charge a restocking fee or deduct the original free standard shipping charge from an approved refund.

Damaged, defective or incorrect items

Check your order after delivery and contact us as soon as you notice a problem. Include your order number and photos of the item and packaging when available. NomaFold will cover the agreed remedy, including a replacement or refund and any return shipping we require for a verified damaged, defective or incorrect item. You will not be asked to negotiate with our supplier yourself.

The unused-condition and original-packaging requirements for change-of-mind returns do not remove your rights for damaged, defective or incorrectly supplied goods. Nothing in this policy limits rights that cannot be excluded under applicable law.

Refunds

After receiving and inspecting an authorized return, we will email you the outcome. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to display the credit. If you do not see it after that period, contact us for help.

Exchanges and cancellations

We do not currently offer direct exchanges. For a different item, request a return and place a new order once the return has been approved. Email us promptly for an order cancellation; cancellation is not guaranteed once preparation has started or the order has shipped. Our Shipping Policy explains your options if dispatch is delayed.