Shipping policy

Last updated: October 6, 2026

Where we ship

NomaFold offers free tracked standard shipping to street addresses in the 48 contiguous United States and Washington, D.C. We do not currently offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or destinations outside this area. P.O. boxes are not supported by our standard service; please use a street address.

Shipping cost

Standard shipping is free for eligible orders. Any applicable sales tax is shown at checkout before you pay. Import duties and customs charges are included in our standard U.S. shipping service. If a carrier requests an import payment, contact us with the notice so we can review and resolve it.

Processing and transit time

Order processing takes 2–4 calendar days before dispatch. After dispatch, estimated transit time is 5–9 business days. Add these two periods when planning your order. Business days exclude weekends and applicable holidays. Delivery estimates are not guaranteed arrival dates.

Orders ship from our fulfillment partner in China. We do not represent our products as shipping from a U.S. warehouse. Weather, customs checks and carrier disruptions can affect arrival times.

Tracking and delays

We send tracking information to the email address used at checkout when your order is dispatched. Tracking may take time to show its first carrier scan.

If we cannot dispatch within the stated processing period, we will notify you with an updated estimate and the option to cancel for a full refund. Where required, we will obtain your agreement to a delay rather than continue waiting without your consent.

Address changes, missing deliveries and problems

Please check your address carefully before paying. Email us as soon as possible if you need a correction; we cannot guarantee a change once an order is being prepared or has shipped. If an unsupported address is submitted, we will contact you to arrange an eligible address or cancel and refund the order.

If tracking stops updating, the estimated delivery period passes, or tracking says delivered but you cannot locate your parcel, contact us. We will investigate with our fulfillment partner and carrier and work with you on a replacement or refund as appropriate. Please keep any damaged packaging and photos when possible.

Contact

For shipping help, email compranexo.store@gmail.com with your order number. You do not need to contact our supplier directly.